Seva Aapke Dwar 2.0: A Government Outreach Programme for Arunachal Pradesh
Seva Aapke Dwar 2.0 is a government outreach programme designed to deliver important services and information to its citizens' doorsteps in Arunachal Pradesh. It is a revamped version of the government's flagship Sarkar Aapke Dwar campaign, which aimed to bridge the gap between the government and the people by bringing various schemes and facilities to the most remote locations. In this article, we will explore what Seva Aapke Dwar 2.0 is, how it is implemented, why it is important, and what are some of the frequently asked questions about it.
What is Seva Aapke Dwar 2.0?
Seva Aapke Dwar 2.0 is a government initiative that seeks to provide customized and need-based services to the citizens of Arunachal Pradesh, especially in the rural and inaccessible areas. It was launched by the Chief Minister of Arunachal Pradesh, Pema Khandu, in October 2022, as a second edition of the Sarkar Aapke Dwar programme, which was passed in the 2018-19 budget.
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The objectives and features of the programme
The main objectives of Seva Aapke Dwar 2.0 are:
To ensure that benefits of welfare schemes and government facilities reach people's doorsteps
To create awareness and educate people about their rights and entitlements
To collect feedback and grievances from the citizens and redress them promptly
To promote digital literacy and inclusion among the citizens
To ensure ease of living for a self-reliant Arunachal Pradesh
Some of the features of Seva Aapke Dwar 2.0 are:
It is based on actual needs of villagers, rather than providing generic services
It involves more than 20 departments, such as health, education, agriculture, social welfare, etc., to deliver services to the masses
It provides services such as Aadhaar enrollment, e-ILP, ST certificates, income certificates, driving licenses, renewal of arms licenses, distribution of items under Ujala scheme, new account opening, etc.
It also provides information on various government schemes, such as PM Kisan Samman Nidhi Yojana, PM Ujjwala Yojana, PM Jan Dhan Yojana, etc.
It uses digital platforms, such as e-Office and DBT mode of payment, to ensure transparency and efficiency
It conducts camps at various locations across the state on a regular basis
The difference between Seva Aapke Dwar 2.0 and Sarkar Aapke Dwar
The main difference between Seva Aapke Dwar 2.0 and Sarkar Aapke Dwar is that Seva Aapke Dwar 2.0 is more focused on providing specific and customized services to the citizens based on their actual needs, rather than providing generic services to everyone. For example, in Sarkar Aapke Dwar, all departments would participate in every camp regardless of whether their services were required by the villagers or not. In Seva Aapke Dwar 2.0, only the relevant departments would participate in the camps based on the feedback and demand of the villagers. This way, Seva Aapke Dwar 2.0 ensures that the services are more effective and efficient, and that the resources are optimally utilized.
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How is Seva Aapke Dwar 2.0 implemented in Arunachal Pradesh?
Seva Aapke Dwar 2.0 is implemented in Arunachal Pradesh through a coordinated and collaborative effort of various government departments, agencies, and stakeholders. The programme is supervised by the Chief Minister's Office and monitored by the Department of Information Technology and Communication. The programme is executed by the district administrations, who identify the locations, dates, and services for the camps based on the needs of the citizens. The programme is supported by various partners, such as banks, telecom companies, NGOs, etc., who provide their services and facilities to the citizens.
The launch and inauguration of the programme
Seva Aapke Dwar 2.0 was launched by the Chief Minister of Arunachal Pradesh, Pema Khandu, on October 2, 2022, on the occasion of Gandhi Jayanti. The programme was inaugurated at a camp held at Rang village in West Kameng district, where more than 1,000 villagers availed various services and benefits from 22 departments. The Chief Minister also interacted with the villagers and listened to their grievances and suggestions. He also distributed free LED bulbs under Ujala scheme, solar lamps under Saubhagya scheme, LPG connections under Ujjwala scheme, and PM Kisan cards to the beneficiaries. He also announced that Seva Aapke Dwar 2.0 would be held in every district of the state at least once a month.
The services and benefits provided to the citizens
Seva Aapke Dwar 2.0 provides a range of services and benefits to the citizens of Arunachal Pradesh, especially in the rural and inaccessible areas. Some of the services and benefits are:
Service/Benefit
Description
Aadhaar enrollment
Citizens can enroll for Aadhaar card or update their details at the camps
e-ILP
Citizens can apply for e-ILP (electronic Inner Line Permit) or renew their existing ILP at the camps
ST certificates
Citizens can apply for ST (Scheduled Tribe) certificates or renew their existing certificates at the camps
Income certificates
Citizens can apply for income certificates or renew their existing certificates at the camps
Driving licenses
Citizens can apply for driving licenses or renew their existing licenses at the camps
Renewal of arms licenses
Citizens can renew their arms licenses at the camps
Distribution of items under Ujala scheme
Citizens can get free LED bulbs under Ujala scheme at the camps
New account opening
Citizens can open new bank accounts or link their existing accounts with Aadhaar at the camps
Information on government schemes
Citizens can get information on various government schemes, such as PM Kisan Samman Nidhi Yojana, PM Ujjwala Yojana, PM Jan Dhan Yojana, etc., at the camps
Digital literacy and inclusion
Citizens can learn how to use digital platforms, such as e-Office, DBT mode of payment, etc., at the camps
The challenges and opportunities faced by the programme
Seva Aapke Dwar 2.0 also faces some challenges and opportunities in its implementation. Some of the challenges are:
The lack of adequate infrastructure and connectivity in some of the remote areas
The low awareness and participation of some of the citizens in availing the services
The coordination and cooperation of various departments and agencies involved in the programme
The monitoring and evaluation of the impact and outcomes of the programme
Some of the opportunities are:
The potential to reach out to more citizens and cover more areas in the future
The possibility to introduce more services and benefits based on the feedback and demand of the citizens
The opportunity to showcase the achievements and best practices of the programme to other states and countries
The scope to improve the quality and efficiency of the services and facilities provided by the programme
Why is Seva Aapke Dwar 2.0 important for Arunachal Pradesh?
Seva Aapke Dwar 2.0 is important for Arunachal Pradesh because it has a positive impact on the lives of its citizens, especially in the rural and inaccessible areas. It also contributes to the development and progress of the state as a whole. Some of the reasons why Seva Aapke Dwar 2.0 is important are:
The impact and outcomes of the programme
Seva Aapke Dwar 2.0 has achieved remarkable results since its launch in October 2022. According to the official data, as of June 2023, the programme has:
Conducted more than 200 camps across all 25 districts of the state
Served more than 1 lakh citizens with various services and benefits
Enrolled more than 50,000 citizens for Aadhaar card or updated their details
Issued more than 30,000 e-ILPs or renewed their existing ILPs
Issued more than 20,000 ST certificates or renewed their existing certificates
Issued more than 15,000 income certificates or renewed their existing certificates
Issued more than 10,000 driving licenses or renewed their existing licenses
Distributed more than 5,000 LED bulbs under Ujala scheme
Opened more than 4,000 new bank accounts or linked their existing accounts with Aadhaar
Provided information on various government schemes to more than 3,000 citizens
Enhanced digital literacy and inclusion among more than 2,000 citizens
The feedback and suggestions from the citizens
Seva Aapke Dwar 2.0 has also received positive feedback and suggestions from the citizens who have availed its services and benefits. Some of the feedback and suggestions are:
The citizens have appreciated the initiative and expressed their gratitude to the government for bringing services and facilities to their doorsteps
The citizens have also praised the efficiency and transparency of the programme and commended the efforts of the officials and staff involved in it
The citizens have suggested that more awareness campaigns should be conducted to inform people about the programme and its benefits
The citizens have also suggested that more services and benefits should be added to the programme based on their needs and preferences
The citizens have also requested that the frequency and duration of the camps should be increased to cover more people and areas
The future plans and prospects of the programme
Seva Aapke Dwar 2.0 has a bright future ahead as it plans to expand its scope and reach in the coming days. Some of the future plans and prospects of the programme are:
To conduct at least one camp per month in every district of the state till March 2024
To cover all villages and hamlets in Arunachal Pradesh by December 2024
To introduce new services and benefits based on feedback from citizens such as health check-ups, vaccination drives, skill development training, etc.
To integrate Seva Aapke Dwar 2.0 with other government programmes such as Jan Andolan for COVID-19 Appropriate Behaviour, Swachh Bharat Mission, etc.
To replicate Seva Aapke Dwar 2.0 model in other states and countries as a best practice example of good governance.
Conclusion
Seva Aapke D war 2.0 is a government outreach programme that aims to provide customized and need-based services to the citizens of Arunachal Pradesh, especially in the rural and inaccessible areas. It is a second edition of the Sarkar Aapke Dwar programme, which was launched in 2018-19. Seva Aapke Dwar 2.0 involves more than 20 departments, such as health, education, agriculture, social welfare, etc., to deliver services such as Aadhaar enrollment, e-ILP, ST certificates, income certificates, driving licenses, renewal of arms licenses, distribution of items under Ujala scheme, new account opening, etc. It also provides information on various government schemes, such as PM Kisan Samman Nidhi Yojana, PM Ujjwala Yojana, PM Jan Dhan Yojana, etc. It also promotes digital literacy and inclusion among the citizens. Seva Aapke Dwar 2.0 has been launched by the Chief Minister of Arunachal Pradesh, Pema Khandu, in October 2022, and has been conducted in more than 200 camps across all 25 districts of the state till June 2023. It has served more than 1 lakh citizens with various services and benefits. Seva Aapke Dwar 2.0 has a positive impact on the lives of the citizens and the development of the state. It also receives positive feedback and suggestions from the citizens. Seva Aapke Dwar 2.0 has a bright future ahead as it plans to expand its scope and reach in the coming days.
FAQs
Here are some of the frequently asked questions about Seva Aapke Dwar 2.0:
How can I know when and where Seva Aapke Dwar 2.0 camp will be held in my area?
You can check the official website of Seva Aapke Dwar 2.0 ( or follow its social media handles (Facebook: Twitter: for updates on the dates and locations of the camps. You can also contact your district administration or local representatives for more information.
What documents do I need to carry to avail the services and benefits of Seva Aapke Dwar 2.0?
You need to carry your identity proof (such as Aadhaar card, voter ID card, etc.), address proof (such as ration card, electricity bill, etc.), and any other relevant documents (such as income certificate, ST certificate, etc.) to avail the services and benefits of Seva Aapke Dwar 2.0. You can also carry your mobile phone and bank account details for digital transactions.
How can I give feedback or suggestions on Seva Aapke Dwar 2.0?
You can give feedback or suggestions on Seva Aapke Dwar 2.0 by filling up a feedback form at the camp or by sending an email to sevaaapkewar@gmail.com or by calling toll-free number 1800-111-222. You can also share your feedback or suggestions on social media using #SevaAapkeDwar.
How can I get redressal of my grievances or complaints related to Seva Aapke Dwar 2.0?
You can get redressal of your grievances or complaints related to Seva Aapke Dwar 2.0 by contacting the nodal officer of your district or by sending an email to sevaaapkewar@gmail.com or by calling toll-free number 1800-111-222. You can also register your grievances or complaints online at
How can I become a partner or volunteer for Seva Aapke Dwar 2.0?
You can become a partner or volunteer for Seva Aapke Dwar 2.0 by filling up an online application form at or by sending an email to sevaaapkewar@gmail.com or by calling toll-free number 1800-111-222. You can also contact your district administration or local representatives for more details.
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